Privacy Policy

This privacy policy outlines how Tikitaka collects, uses, stores, and protects personal information when you access and use our online slot game platform. We are committed to safeguarding your privacy whilst ensuring transparency about our data practices. This document applies to all users who visit or interact with Tikitaka services.

Information We Collect

When you register and play at Tikitaka, we collect several categories of personal data necessary for operating our services. Account registration requires your full name, date of birth, residential address, email address, and telephone number. We also collect government-issued identification documents to verify your identity and comply with legal requirements. Financial information includes payment card details, bank account information, and transaction history related to deposits and withdrawals. Technical data is automatically gathered through cookies and similar technologies, including your IP address, device type, browser information, operating system, and gameplay patterns. We monitor your activity on our platform, recording game sessions, betting history, wins and losses, and timestamps of your interactions.

How We Use Your Information

Tikitaka uses collected information for multiple legitimate purposes essential to our casino operations. We process your data to create and maintain your gaming account, verify your age and identity to prevent underage gambling, and process financial transactions securely. Your information enables us to provide customer support, resolve disputes, and respond to your enquiries. We analyse gameplay data to detect fraudulent activities, prevent money laundering, and identify problem gambling behaviours. Marketing communications are sent based on your preferences, though you may opt out at any time. We use technical data to improve our platform performance, enhance user experience, and develop new game features. Compliance with legal obligations requires us to maintain records for regulatory authorities and tax purposes.

Your personal information may be shared with specific third parties under controlled circumstances. Payment processors handle your financial transactions, whilst identity verification services confirm your credentials. We work with game providers who supply the slot games available on Tikitaka, and these partners may access limited user data necessary for game functionality. Regulatory authorities and law enforcement agencies receive information when legally required or to comply with gambling licences. Marketing partners may receive anonymised data for analytics purposes, but never your identifiable personal details without explicit consent. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity. We implement strict contractual agreements with all third parties to ensure they handle your information with equivalent security standards.

Data Protection and Security Measures

Tikitaka employs comprehensive security measures to protect your personal information from unauthorised access, alteration, or destruction. All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption whilst stored on our servers. Access to personal information is restricted to authorised personnel who require it for their job functions, and all staff undergo regular data protection training. We maintain secure servers in protected data centres with physical security controls, including surveillance and access restrictions. Regular security audits and penetration testing identify potential vulnerabilities in our systems. Account access requires strong password authentication, and we offer two-factor authentication for enhanced security. We retain your personal data only as long as necessary for the purposes outlined in this privacy policy or as required by applicable gambling regulations and tax laws.

Your Rights and Choices

Under applicable data protection laws, you possess several rights regarding your personal information at Tikitaka casino. You may request access to the personal data we hold about you and receive a copy in a structured, commonly used format. If any information is inaccurate or incomplete, you have the right to request corrections or updates. In certain circumstances, you may request deletion of your personal data, though we must retain some information to meet legal obligations. You can object to processing of your information for marketing purposes or request restriction of processing in specific situations. Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing. To exercise these rights, contact our data protection officer through the designated email address provided on our website. We will respond to your request within the timeframe required by law, typically within 30 days. You also have the right to lodge a complaint with the relevant data protection authority in Austria if you believe we have mishandled your personal information.